FAQ's

When will I receive my documents?

You will receive your policy documents (upon receipt of the requested items) within 24-48 hours by email and within 7-10 working days if posted. If you do not receive your documents via email or post please let us know.

Where is my cover note?

As soon as your policy is set up, we will send the cover note/certificate out to you by your preferred method (email or post). If you need a cover note immediately, you can request for the cover note/certificate to be emailed or faxed to you straight away. *Full policy documents will not be released, until receipt of all the requested items has been confirmed.

What is the breakdown phone number?

Please refer to your policy documents, for the breakdown assistance number.

When is my renewal?

Your renewal will be due 12 months from the start date of your policy (unless you have arranged a short-term policy). Your start and renewal date will be provided on your insurance documents. We will contact you when your policy is coming to an end to arrange appropriate cover for next year.

Can I pay for my insurance monthly?

Yes, we have a range of payment options available. Our advisers will talk you through the options when you get a quote.

Can I insure my static caravan even if it's my permanent residence?

Yes, One Insurance Solution, can insure you.

Can I rent my caravan out to other people?

Yes, One Insurance Solution can cover you.

Can I insure my caravan contents?

Yes, as here at One Insurance Solution, we can over you up to 25% of the sum insured.

Contact us

Get a quote 0333 414 1852

Customer Services 0333 222 1055