FAQ's

When will I receive my documents?

You will receive your policy documents (upon receipt of the requested items) within 24-48 hours by email and within 7-10 working days if posted. If you do not receive your documents via email or post please let us know.

Where is my cover note?

As soon as your policy is set up, we will send the cover note/certificate out to you by your preferred method (email or post). If you need a cover note immediately, you can request for the cover note/certificate to be emailed or faxed to you straight away. Full policy documents will not be released, until receipt of all the requested items has been confirmed.

What is the breakdown phone number?

This depends on your insurance provider - please refer to your policy documents, for the breakdown assistance number.

Can I change my vehicle if I need too?

This would depend on your insurance provider, as some vehicles are not accepted on certain schemes. Additionally, depending on the vehicle, your premium may be adjusted and an administration charge may apply. No cover will be issued until you have spoken to one of our advisors.

When is my renewal?

Your renewal will be due 12 months from the start date of your policy (unless you have arranged a short-term policy). Your start and renewal date will be provided on your insurance documents. We will contact you around 21 days before your policy is coming to an end to arrange appropriate cover for next year.

Can I pay monthly?

Yes, we have a range of payment options available. Our advisers will talk you through the options when you get a quote.

Can I add drivers?

It would depend on your insurance provider, as certain schemes won’t allow you to add more drivers to your policy. Your premium may be adjusted and there could be an admin fee for insurance providers that do allow additional drivers.

Do you do other types of insurance?

At One Insurance Solution we can offer most personal and private insurance policies. Take a look around our website or call our team.

Contact us

Get a quote 0333 414 1852

Customer Services 0333 222 1055