FAQ's

When will I receive my documents?

You will receive your policy documents (upon receipt of the requested items) within 24-48 hours by email and within 7-10 working days if posted. If you do not receive your documents via email or post please let us know.

Where is my cover note?

As soon as your policy is set up, we will send the cover note/certificate out to you by your preferred method (email or post). If you need a cover note immediately, you can request for the cover note/certificate to be emailed or faxed to you straight away. *Full policy documents will not be released, until receipt of all the requested items has been confirmed.

What is the breakdown phone number?

Please refer to your policy documents, for the breakdown assistance number.

Can I change my vehicle if I need too?

Yes, just give us a call with the details. It's important to remember that depending on the vehicle, your premium may be adjusted and an administration charge may apply. No cover will be issued until you have spoken to one of our advisors.

When is my renewal?

Your renewal will be due 12 months from the start date of your policy (unless you have arranged a short-term policy). Your start and renewal date will be provided on your insurance documents. We will contact you when your policy is coming to an end to arrange appropriate cover for next year.

Can I pay monthly?

Yes, we have a range of payment options available. Our advisers will talk you through the options when you get a quote.

Can I take my motorhome abroad?

If you travel abroad 30 - 365 day European travel is available.

I need to tax my vehicle today, will my documents be accepted if they are not originals?

Yes, all Post Offices now accept photocopies of your insurance certificate.

I am travelling to Europe for more than six months. Will I be covered?

Yes, here at One Insurance Solution we offer a range of policies that can cover you up to 365 days for European cover.

I use my vehicle for work purposes. Can this also be covered?

Yes, we can offer you full business use on your motorhome.

This is my main vehicle and the only one that I use. Am I still eligible for cover?

Yes, we will happily accept this and you will be fully insured.

Contact us

Get a quote 0333 414 1852

Customer Services 0333 222 1055